Help with Tickets

The Hiland
This page contains help information for tickets purchased from the Eventbrite site.

The Lensic
Please contact the Lensic's Box Office for help.

The National Hispanic Cultural Center
Please visit the NHCC's Box Office for help.

Eventbrite Orders Help

Where's My Tickets?

Individual Tickets purchased from the website are emailed to you from [email protected]. If you do not receive the tickets in your Inbox shortly after placing your order, then please check your email's Junk or Bulk mail folders. Please add [email protected] to your email address book to ensure delivery to your email's Inbox.

Season Ticket holders will receive an email receipt from Square shortly after they purchase their season subscription, confirming that they have purchased tickets. We will follow this up within a few days with an email message that describes how season ticket holders will receive tickets for each concert. This email will come from the email address shown below.

Add to your email address book to ensure delivery to your email's inbox.

About eight weeks before each concert series, you will receive an email from the Ticketing Manager requesting your preferred performance location, date, and time. Once we receive your response, your seats will be reserved promptly, and you will receive a confirmation message from the venue. Please note that ticket delivery varies: some venues send tickets immediately, while others may send them closer to the concert date. Regardless of when you receive the tickets, your seats will be secured as soon as you get that initial confirmation. If you do not receive your tickets by two weeks preceding the concert, then please check your email’s Junk . . .(etc.).

Other Info: All tickets are generated through the Eventbrite ticketing site (Season Tickets, Sponsor Tickets, and Individual Tickets) and are emailed from [email protected]. If you do not receive the tickets in your Inbox shortly after placing your order, then please check your email's Junk or Bulk mail folders. Please add [email protected] to your email address book to ensure delivery to your email's Inbox. If for some reason you still do not receive your reserved seat information, you can give your name and/or order number to one of our volunteers at the venue when you arrive for the concert. They will be able to confirm that you have purchased tickets and provide you with information to find your seats.

Still Can't Find Your Tickets? Click Here.

Manage My Tickets

Charges from Eventbrite

The way the charge appears on your statement can vary if the purchase was made online or on-site at an event. If the purchase was made online through our website, the charge on your statement typically includes "EB * [[EVENT TITLE]]" and "ALBUQUERQUE." If the purchase was made on-site at an event, the charge typically includes "EVENTBRITE" and "ALBUQUERQUE."

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